Customer Feedback – We’re Flattered!

We are so fortunate to have great customers who take the time to share feedback with us and the online community. Earlier this week, I received an email from a customer who recently had us do a windshield replacement in Hatfield, PA and I just had to share it here. Thanks to Larry and all of our customers! I especially appreciate our team for all they do to insure our customers have a great experience with True Blue Auto Glass. Here’s the email . . .

From: xxxxx@aol.com <xxxxx@aol.com>
Sent: Monday, September 24, 2018 6:45 PM
To: scott@trueblueautoglass.com
Subject: My experience with True Blue Auto Glass was very positive.

Good Evening Scott Miller,

My experience with True Blue Auto Glass was very positive.  From first contact {found you on the Internet} to the replacement of the damaged – cracked windshield on my Cadillac SRX…everything went smoothly!

Note: My insurance deductible, surprisingly, was more than the windshield replacement cost.  My insurance agent recommended a national competitor. I called them and found that they would replace the glass at my office/residence for an EXTRA charge!

Interestingly, they continually have TV ads bragging about how they will bend over backwards to go to a person’s location, call with a specific time,etc, – Etc. – ETC!  BUT…they NEVER indicate there is an Extra Charge to do so. As a percentage of the total cost, with them, the extra charge was significant! They had the second lowest, to True Blue Glass, windshield, glass, cost.

I also contacted a local competitor in the Lansdale, Pa area. They would come to me for an Extra Charge – – – – I could drop the car off for a day OR go to them and wait – “three (3) hours”. ALL very inconvenient.

Their windshield, the glass, price was the highest.  True Blue Glass had the lowest windshield, the glass, price; No Extra Cost to come to me;  and were easy to get an appointment on my schedule. That was very important to me because I am a business consultant {my own Company} and I often have to travel with in short time periods. Two gentlemen arrived to replace the glass, as scheduled. They were professional, knowledgeable, well organized and very respectful of my SRX and property.

They explained the PA Re-inspection {new inspection sticker} process and completed the work quickly.  What’s not to like???/!

I have mentioned my positive experience to several friends and neighbors.

Regards,

Larry

Hatfield, PA

24/7 Toll Free 1-800-749-GLASS or 610-935-5588 
https://TrueBlueAutoGlass.com

• We provide a no-hassle National Lifetime Warranty
• We repair and replace all auto glass, cleanly and quickly
• We go where you need us . . . on your schedule
• Our technicians are fully trained, certified and friendly
• We use only the highest industry standard materials
• We care about you and routinely go above and beyond . . . read our Google reviews
• We provide direct billing to all insurance companies and glass networks
• We are your ideal local alternative

Google us to find out what are customers have to say about us . . . Windshield replacement True Blue Auto Glass Wayne, PA OR Windshield Replacement True Blue Auto Glass Phoenixville, PA.

Over the years, we find that many customers contact us with the same common questions about windshield repair and windshield replacements.  Take a look at this blog post for more information and the answers to these questions.